Going the Extra Mile: Kuraray America Celebrates Customer Service Appreciation Week 2026

At Kuraray America, Inc. (KAI), our customer service teams play a critical role in the customer experience. They are often the connection between our customers and the many teams across our organization working together to deliver on our commitments.

This year’s theme, “The Extra Mile”, recognizes the dedication behind that work. Whether coordinating complex logistics, anticipating customer needs, connecting customers with the right expertise, or navigating an unexpected challenge, our teams bring together the people, information, and solutions needed to keep customers moving forward.

And often, it is the extra follow-up, the proactive update, or the determination to find a solution that makes the difference.

As Levi Neufeld shared, the EVAL customer service team keeps “the customer at the center of every decision.”

That same commitment carries across all of our customer service teams.

For our Dental team, going the extra mile means taking the time to understand what each customer needs, providing accurate guidance, and ensuring “nothing is left unresolved,” as Dinesh Weerasinghe shared.

For PVOH, Tim Davis pointed to the strength of the team behind the service, supporting one another through heavy workloads, weather disruptions, and unexpected challenges to provide “seamless service to the customer.”

At AIS, Christian Amad emphasized the importance of being “the first point of contact for our customers,” making sure customers receive the information and products they need when they need them.

And for Elastomers, David Steinberg highlighted the team’s “can-do attitude”, a mindset that helps them stay flexible, support customers, and work effectively across three different business units and product lines.

And across our teams, that extra effort ultimately comes back to one thing: building trust with our customers.

Thank you to each member of our customer service organization for the responsiveness, knowledge, teamwork, and care you bring to each interaction. We appreciate everything you do to go “The Extra Mile.”

Christian Amad, Kelly Turek, Tim Davis, Mindy Shipp, Dinesh Weerasinghe, Cindy Sotero, David Steinberg, Kathryn Glaspie, Levi Neufeld, Vickie Beene.


For assistance, connect with the appropriate Kuraray America customer service team.